Shipping policy

Shipping Policy

This policy explains where we ship, what it costs, and how long it takes. It forms part of our Terms of Service.

1. Where we ship and what it costs

• We ship worldwide, to every country we are able to serve.
• Shipping is free on every order, with no minimum spend. There is one standard shipping method and it is the one shown at checkout.

2. Pre-orders and dispatch

• This calendar is a pre-order. Pre-orders ship in the order they were placed.
• Order by November 14 to have it before door 1 on December 1.
• Transit time is added once your order has shipped. See section 3.

3. Transit time

• Once shipped, delivery takes 6 to 10 business days, with tracking.
• Transit times are carrier estimates, not guarantees. The weeks before Christmas, customs inspections and remote delivery areas can add time.
• If your date is close, message us on our Contact page before you order and we will tell you honestly whether it will make it.

4. Tracking

• A tracking number is emailed to you when your order is dispatched.
• Tracking can take 24 to 72 hours to show its first scan after the number is issued. That is normal and does not mean the parcel is lost.
• If tracking has not updated for 10 business days, message us on our Contact page and we will open an enquiry with the carrier.

5. Address changes

• Before dispatch: we can change the delivery address. Message us on our Contact page with your order number and the correct address as early as you can.
• After dispatch: we cannot change it. We will send you the tracking number and the carrier's redirect options, which most carriers offer directly to the recipient.
• We are not responsible for a parcel delivered to an address that was entered incorrectly at checkout. Please check your address before you pay.

6. Lost, stolen or damaged parcels

• Message us on our Contact page with your order number and we will investigate with the carrier.
• If you selected Shipping Protection, a parcel confirmed lost or stolen, or delivered damaged, is replaced once at no cost to you or refunded in full, at your choice. Claims are made within 30 days of the delivery date or the last carrier scan.
• Without Shipping Protection we will still pursue a carrier claim on your behalf, but a resolution depends on the carrier's own findings.

7. Customs, duties and taxes

• Prices at checkout include any tax we are required to charge.
• Import duties, customs charges or local taxes levied by your own country are set by that country and are your responsibility. We cannot calculate or pre-pay them.
• Refusing a parcel at customs is treated as a change of mind return under our Refund Policy.

8. More than one calendar

Orders of more than one calendar may arrive in more than one parcel, with separate tracking numbers. If part of your order has arrived and the rest has not, allow a few additional days before contacting us.

9. Contact

All shipping questions go through our Contact page. We reply within 24 hours, seven days a week.